Privacy Policy

Last Updated: 31.05.2026

This Privacy Policy explains how Zence Design collects, uses, stores, and protects your personal information when you visit or make a purchase from www.zencedesign.com.

Zence Design is operated by MS Business Innovations LLC. By using our website or placing an order, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Who We Are

Store Name: Zence Design
Legal Entity: MS Business Innovations LLC
Website: www.zencedesign.com
Email: info@zencedesign.com

2. Information We Collect

When you visit our website, place an order, contact us, or interact with our store, we may collect the following types of personal information:

• Contact information: name, email address, phone number, billing address, and delivery address.
• Order information: products purchased, order number, delivery details, payment method, transaction status, and order history.
• Payment information: payment details are processed securely by Shopify and/or our payment providers. Zence Design does not store full card details.
• Device and usage information: IP address, browser type, device type, pages viewed, referring website, and browsing activity on our website.
• Customer support information: messages, emails, photos, claims, return requests, and other information you provide when contacting us.

3. How We Use Your Information

We use your personal information to:

• Process, confirm, and fulfil your orders.
• Arrange UAE delivery and provide tracking information where available.
• Process payments, refunds, returns, and exchanges.
• Contact you about your order, delivery, payment, return, or customer service request.
• Verify and process Cash on Delivery orders where applicable.
• Review damaged item claims, breakage claims, return requests, or delivery issues.
• Improve our website, products, services, and customer experience.
• Send marketing emails or promotional messages where you have opted in or where permitted by applicable law.
• Detect, prevent, and address fraud, abuse, security issues, or unauthorized transactions.
• Comply with legal, accounting, tax, regulatory, and business obligations.

4. Shopify and Third-Party Service Providers

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services online.

Your personal information may be processed by Shopify and other trusted third-party service providers who help us operate our store, including:

• Payment processors
• Delivery and courier partners
• Fraud prevention and security providers
• Email, SMS, and marketing platforms
• Analytics and advertising platforms
• Customer support tools
• Apps installed on our Shopify store

These providers may only access the information needed to perform their services and are expected to protect your information in accordance with applicable privacy and data protection requirements.

5. Delivery and Courier Sharing

To deliver your order, we may share necessary order and contact details with UAE delivery and courier partners. This may include your name, phone number, delivery address, order details, and delivery instructions.

6. Marketing Communications

If you subscribe to our newsletter, create an account, or opt in to receive marketing communications, we may send you updates, offers, product launches, or promotional messages.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@zencedesign.com.

Transactional messages related to your order, delivery, payment, return, or account may still be sent even if you unsubscribe from marketing communications.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, improve performance, analyze traffic, and support advertising or marketing activities.

Cookies may be used by Shopify, Zence Design, and third-party service providers such as analytics or advertising platforms.

You can manage cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

8. Legal Basis for Processing

We process personal information where it is necessary to:

• Fulfil your order or provide requested services.
• Respond to your enquiries or customer service requests.
• Comply with legal, regulatory, tax, accounting, or fraud prevention obligations.
• Operate, protect, and improve our business and website.
• Send marketing communications where consent has been given or where permitted by law.

9. International Transfers

Because our store is powered by Shopify and uses third-party service providers, your personal information may be processed or stored outside the United Arab Emirates.

Where information is transferred internationally, we rely on appropriate safeguards and service provider commitments designed to protect your personal information.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, legal compliance, accounting, tax, fraud prevention, dispute resolution, and business recordkeeping.

When information is no longer needed, we will delete, anonymize, or securely retain it where required by law.

11. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.

12. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where applicable.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing communications.
• Request information about how your personal data is used or shared.

To make a privacy request, please contact us at info@zencedesign.com.

We may need to verify your identity before responding to your request.

13. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it where required.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Updates will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Zence Design
Operated by MS Business Innovations LLC
Email: info@zencedesign.com
Website: www.zencedesign.com