Glass Straw Set

At Zence Design, your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order, in line with UAE consumer protection rules.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

Proof of purchase (order number or receipt) is required.

Sale or clearance items cannot be returned (unless defective or damaged).

Refunds

Once we receive and inspect your returned item, we will notify you by email.

If approved, your refund will be processed to your original payment method.

Please allow a few working days for the amount to appear, depending on your bank or card provider.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied.

To request an exchange, please contact us before returning your item at: info@zencedesign.com

Shipping returns

Please contact us first at for instructions before sending any item back at:
info@zencedesign.com

Customers are responsible for return shipping costs, unless the item is defective or wrongly supplied.

We recommend using a trackable courier service.

Need help?

For any questions about returns or refunds, please reach us at:
info@zencedesign.com